To be a registered customer at TFR you need to be in the wedding industry, whether that’s floral design, photography, interior design or catering. You also need to be able to provide us with a Resale Certificate according to what state you do business out of. If your state does not charge sales tax you must fill out a RI Resale Certificate, filled out in it’s entirety. If you’re confused about what form to use, please email us at thefloralreserve@gmail.com.
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Once your registration is sent through, one of our staff members will review your information and form to make sure it’s filled out in it’s entirety. If something needs to be resubmitted we will reach out to you. Once everything is complete, we will approve your account and you will receive an email prompt to set you your password.
We pride ourselves on ensuring that we offer only the highest quality florals we can find and on packing our florals for shipping with the greatest care, but as is to be expected with perishable product, sometimes the rigors of travel damage the flowers.
If the product arrives damaged and you would like to receive credit on them, please reach out to us via text or email with photos of all the damaged product and stem counts for what needs to be credited. This must be done WITHIN 24 HOURS OF RECEIVING THE PRODUCT if you wish to receive credit. This is the timeframe we have to receive credit from our suppliers which is what allows us to then give you a credit. If the 24 hour deadline has passed and/or you do not have photos of the damaged product, you will not receive credit for the items.
If you have a delayed FedEx shipment, please reach out to give us a heads up as soon as possible. Then once you’ve received your shipment, take photos of anything that is damaged (including packaging if your box was damaged in transit) and send those to us along with stem counts of what needs to be credited. The photos are especially important so that we can file a claim with FedEx in order to receive the funds to credit you. Refunds in this context are contingent on FedEx because delayed shipments are beyond our control.
In order to access our Dutch Direct webshop you will need separate login credentials from your TFR username and password. If you’re already registered your account on our site and would like to us to set up your Dutch Direct customer account, please reach out to Stephanie@TheFloralReserve.com. Once set up, you will receive an email with your login credentials.
There is no minimum to order! You can order as much or as little as you would like. Each product will be boxed up specifically for you – making pick up a breeze.
Right now we are asking that clients pick up their Dutch Direct order the following Monday or Tuesday. We ask that you please reach out to a team member to confirm Pick-Up window in case of any unforeseen flight delays.
When sending through a Dutch Direct order, you are agreeing to payment upon pickup as soon as you click “Place Order”. When paying for your first Dutch Direct order at TFR, please let our staff member know that you would like to keep your credit card on file for the next time, so picking up is even easier. Otherwise, please be prepared to bring your credit card in with you every time you pick up.
Once you order your Dutch Direct product you cannot get a refund unless the product is damaged. Rest assured, we have been partnered with our Dutch Vendor for years, they provide impeccable quality and we trust them immensely.
We will need to be notified within 24 hours of pick up with photographic evidence of the damage in order to send in a credit to the vendor. Once our vendor agrees that the product is damaged, we can credit your account.
We update by Tuesday Morning with the current week’s floor availability.
At this time the Browse Available feature is just a way to be able to visually see what we have to offer that week. But stay tuned, because we are planning on adding an auction feature to our site where you can reserve product you see coming in that week!
We ask that you provide at least 24 hours advance notice of a custom pull request so we can better match your vision or preorder what you’re looking for.
**Please see the detailed information stated on our Special Orders tab for all your ordering questions.
We can ship out via Fed Ex on Tuesdays (depending on product arrival time), Wednesdays, Thursdays, and Fridays, (Fridays will cost extra because of weekend delivery). Delivery Orders have a $250 minimum.
We can also send product via Airport Cargo to your designated Airport of choice. Please contact thefloralreseve@gmail.com for specific cargo charge fees.
We can also personally deliver to RI, MA (including the Islands via Seastreak Ferry) and CT locations as long as orders are placed by 2pm on Tuesdays. Delivery Orders have a $500 minimum. Please contact thefloralreserve@gmail.com for specific delivery/ferry fees.
If you have any further questions please don’t hesitate to reach out via thefloralreserve@gmail.com!