To be a registered customer at TFR you need to be in the wedding industry, whether that’s floral design, photography, interior design or catering. You also need to be able to provide us with a Resale Certificate according to what state you do business out of. If your state does not charge sales tax you must fill out a RI Resale Certificate, filled out in it’s entirety. If you’re confused about what form to use, please email us at thefloralreserve@gmail.com.
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Once your registration is sent through, one of our staff members will review your information and form to make sure it’s filled out in it’s entirety. If something needs to be resubmitted we will reach out to you. Once everything is complete, we will approve your account and you will receive an email prompt to set you your password.
There is no minimum to order! You can order as much or as little as you would like. Each product will be boxed up specifically for you – making pick up a breeze.
Right now we are asking that clients pick up their Dutch Direct order the following Monday or Tuesday. We ask that you please reach out to a team member to confirm Pick-Up window in case of any unforeseen flight delays.
When ordering Dutch Direct, your order is being sent directly to our Dutch Vendor who will then pull the order for you. Because of this, your payment is due up front when you send in your order.
Once you order your Dutch Direct product you cannot get a refund unless the product is damaged. Rest assured, we have been partnered with our Dutch Vendor for years, they provide impeccable quality and we trust them immensely.
We will need to be notified within 24 hours of pick up with photographic evidence of the damage in order to send in a credit to the vendor. Once we receive the photos we can credit your account.
We update by Tuesday Morning with the current week’s floor availability.
At this time the Browse Available feature is just a way to be able to visually see what we have to offer that week. But stay tuned, because we are planning on adding an auction feature to our site where you can reserve product you see coming in that week!
We ask that you provide at least 24 hours advance notice of a custom pull request so we can better match your vision or preorder what you’re looking for.
**Please see the detailed information stated on our Special Orders tab for all your ordering questions.
We can ship out via Fed Ex on Tuesdays (depending on product arrival time), Wednesdays, Thursdays, and Fridays, (Fridays will cost extra because of weekend delivery). Delivery Orders have a $250 minimum.
We can also send product via Airport Cargo to your designated Airport of choice. Please contact thefloralreseve@gmail.com for specific cargo charge fees.
We can also personally deliver to RI, MA (including the Islands via Seastreak Ferry) and CT locations as long as orders are placed by 2pm on Tuesdays. Delivery Orders have a $500 minimum. Please contact thefloralreserve@gmail.com for specific delivery/ferry fees.
If you have any further questions please don’t hesitate to reach out via thefloralreserve@gmail.com!