To be a registered wholesale customer at TFR you need to provide us with a Resale Certificate according to what state you do business out of. To be tax free, you need to be a registered business within the floral industry – either a retail florist or an event floral designer. Any other kind of business will be required to pay tax. If your state does not charge sales tax you must fill out a RI Resale Certificate, filled out in it’s entirety. If you’re confused about what form to use, please click here for your state’s resale form.
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Once your registration is sent through, one of our staff members will review your information and form to make sure it’s filled out in it’s entirety. If something needs to be resubmitted we will reach out to you. Once everything is complete, we will approve your account and you will receive an email prompt to set you your password.
We pride ourselves on ensuring that we offer only the highest quality florals we can find and on packing our florals for shipping with the greatest care, but as is to be expected with perishable product, sometimes the rigors of travel damage the flowers.
If the product arrives damaged and you would like to receive credit on them, please reach out to us via text or email with photos of all the damaged product and stem counts for what needs to be credited. This must be done WITHIN 24 HOURS OF RECEIVING THE PRODUCT if you wish to receive credit. If the 24 hour deadline has passed and/or you do not have photos of the damaged product, you will not receive credit for the items.
Once your credit email is reviewed and validated you will receive a reply with the credit information.
If you have a delayed FedEx shipment, please reach out as soon as possible. Once you’ve received your shipment, if there’s any damage, take photos of anything that is damaged (including packaging if your box was damaged in transit) and send those to us along with stem counts of what needs to be credited. Refunds in this context are contingent on FedEx because delayed shipments are beyond our control.
If you’re already registered your account on our site, the email you used to register will be your username for our webshop, the first time you log in, type your email and click on forgot password. Once you set up your password save it on both your computer and phone!
There is no minimum to order! You can order as much or as little as you would like. Each product will be boxed up specifically for you – making pick up a breeze.
After choosing your transport account (either Pickup, Local Delivery, Fedex or Airport Cargo), click on the date at the top that you’d like to receive your order and the available product for that day will filter to what’s available.
When buying through our webshop, you are agreeing to payment upon pickup or delivery as soon as you click the green shopping cart “Buy” icon. For quicker payments, you can set up your credit cards in your profile.
Since our webshop is a live auction, once you click the “Buy” button, your selection is immediately sent around the world to the appropriate grower. Please email us (not text) the moment you realize you’ve made an accidental order and we will do our best to cancel. We are able to cancel the order with a 25% restocking fee.
Once you order your Webshop product you cannot get a refund unless the product is damaged. Rest assured, we have been partnered with all of our Vendors for years, they provide impeccable quality and we trust them immensely.
Please read above “Credit” Policy.
**Please either reach out to a staff member or fill out the form on the “Help With Ordering” page.
Absolutely!! Please reach out to Honor, our Director of Online Sales and Education to set up a a day and time that works for you! Email her at Honor@TheFloralReserve.com
We now offer local delivery to all of RI and parts of MA (including the Seastreak Ferry during Ferry season), CT and Southern New Hampshire! If you’d like to be set up with a delivery account please reach out to us and we will happily create one for you!
Along with Delivery, we also offer Fedex Overnight deliveries and Airport Cargo to your designated Southwest Airport Terminal of your choice. Please contact thefloralreseve@gmail.com to set up a Fedex or Airport Cargo account.
If you have any further questions please don’t hesitate to reach out via thefloralreserve@gmail.com!